Refund and Returns Policy
1. Review Your Order
It’s your responsibility to verify all details before finalising your purchase. Our checkout process allows you to review and modify your selections before payment. If you spot an error after submitting your order, contact us immediately—we’ll do our best to adjust it before processing begins.
Important: Unless otherwise stated, all online courses remain accessible for 12 months from the date of purchase. Extensions may be available by contacting our support team.
2. Upon Finalising Your Purchase
Your order isn’t confirmed until you receive an official acceptance from us. We typically send this via email with the subject line “Order Confirmation.” If we don’t have an email address for you, we’ll mail a physical confirmation to your provided address.
3. Cancellations & Refunds
- For consumer purchases made online, a statutory cancellation period of 14 days normally applies from the day after the contract is made, subject to the applicable legal rules and exceptions. Email info@learnitachieveit.co.uk with your order details to request a cancellation.
- For immediately supplied digital content, cancellation rights can be lost when supply begins only if you have given prior express consent, acknowledged that loss, and the applicable legal requirements have been met. The cancellation rules for services begun at your express request may differ; accessing a course alone does not override statutory rights.
- Discounts and promotional prices do not remove statutory rights, including applicable remedies for faulty or misdescribed digital content or services.
4. Payment Policies
Late payments will incur a £25 administrative fee. Please ensure timely payment to avoid additional charges.
5. Exam-Inclusive Packages
For courses that include exams:
- All exams must be completed within 12 months of course activation.
- Exam credits are applied only at the time of booking—not in advance.
6. Secure Online Transactions
We prioritise your security. Our system encrypts all personal and payment information using SSL technology, the industry standard for safe online transactions.
Pricing Note: All fees are listed in British Pounds (£). Prices may adjust without prior notice due to supplier changes, though you’ll always see the current rate before completing your purchase.
7. Our Availability
- Support Hours: 9:00 AM – 8PM (UK time), Monday through Friday.
- Response Time: We aim to reply to all inquiries within 2 business days, barring technical issues beyond our control (e.g., internet outages).
8. How We Handle Your Data
- We collect only the information you provide during registration or checkout.
- Your data is used solely to process orders and improve our services. We never sell your details to third parties.
- For order fulfillment, we may share necessary information with trusted partners or instructors).
- Anonymous usage data helps us analyse trends and enhance our platform. This aggregated information may be shared externally but will never identify you personally.
Questions? Contact us anytime about your data or these policies.