Questioning & Listening Techniques Online Course UK

Questioning & Listening Techniques Online Course UK

Best for: managers, sales teams, customer-service staff and professionals who want stronger conversations and better information gathering.

Develop practical questioning and active-listening techniques that can improve customer conversations, workplace communication and problem solving.

What You Will Learn

• Use open, closed and probing questions appropriately
• Improve active listening and concentration
• Clarify information and reduce misunderstandings
• Recognise verbal and non-verbal communication cues
• Summarise and confirm understanding
• Use questioning techniques in sales, service and management conversations

Who Is This Course For?

Suitable for managers, supervisors, sales professionals, customer-service teams, recruiters and employees developing communication skills.

Study Online

Study flexibly online and complete the applicable course assessment during the access period.

Business & Team Enquiries

Need several learners trained? Contact us for current multi-learner options.

Important: This is professional-development training and is not presented as a regulated qualification.