Complaint Handling & Conflict Resolution Online Course UK

Complaint Handling & Conflict Resolution Online Course UK

Best for: customer-service staff, managers, administrators and team leaders who deal with complaints, difficult conversations or workplace conflict.

Build practical skills for listening, de-escalating tension, responding professionally and working towards fair, documented resolutions.

What You Will Learn

• Recognise common causes of complaints and conflict
• Use active listening and calm communication
• De-escalate difficult conversations
• Separate facts, concerns and desired outcomes
• Record complaints and actions clearly
• Know when to escalate issues through formal procedures

Who Is This Course For?

Suitable for customer-service teams, supervisors, administrators, reception staff, managers and small-business owners.

Business & Team Enquiries

Need several staff trained? Contact us for current team options.

Important: This is professional-development training and should be used alongside your organisation’s complaints, grievance, safeguarding and legal procedures where applicable.