Complaints Handling CPD Online Course UK

Complaints Handling CPD Online Course UK

Best for: customer-service staff, administrators, supervisors and teams that handle complaints or difficult customer conversations.

Build practical skills for receiving complaints professionally, listening effectively, responding clearly and escalating issues when appropriate.

What You Will Learn

• Why complaints should be handled consistently
• Active listening and questioning techniques
• Managing difficult conversations calmly
• Recording, responding to and escalating complaints
• Using feedback to improve customer service

Who Is This Course For?

Suitable for customer-service teams, reception staff, administrators, supervisors and managers.

Study Online

Study flexibly online and complete the applicable course assessment at your own pace.

Business & Team Enquiries

Need several learners trained? Contact us for current multi-learner options.

Important: This is general workplace training and should be used alongside your organisation’s complaint-handling policy and any sector-specific requirements.