Complaints Handling CPD Online Course UK
£19.99
Online complaints handling CPD training covering active listening, difficult conversations, escalation, record keeping and customer-service improvement.
Description
Complaints Handling Course UK
Best for: customer-service staff, administrators, supervisors and teams that handle complaints or difficult customer conversations.
This complaints handling course UK develops practical skills for receiving complaints professionally, listening effectively, responding clearly, recording issues and escalating concerns when appropriate.
What You Will Learn
- Why complaints should be handled consistently
- Active listening and questioning techniques
- Managing difficult conversations calmly
- Recording, responding to and escalating complaints
- Using feedback to improve customer service
Who Is This Complaints Handling Course UK For?
Suitable for customer-service teams, reception staff, administrators, supervisors and managers.
Study Online
Study flexibly online and complete the applicable course assessment at your own pace.
Business & Team Enquiries
Need several learners trained? Contact us for current multi-learner options.
Important: This is general workplace training and should be used alongside your organisation’s complaint-handling policy and any sector-specific requirements.
Compare more training in Vocational & Career, or use our professional development course guide to explore the available routes.
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