Handling Violence & Aggression Online Course UK

Handling Violence & Aggression Online Course UK

Best for: care, healthcare, customer-facing and public-facing staff who may encounter challenging, aggressive or confrontational behaviour.

Build practical awareness of de-escalation, personal safety, communication and organisational procedures for responding to difficult situations more safely.

What You Will Learn

• Recognise common triggers and warning signs
• Use calmer communication and de-escalation techniques
• Understand personal-space and situational-awareness principles
• Respond appropriately to verbal aggression
• Know when to withdraw, seek assistance or escalate concerns
• Support incident reporting and workplace procedures

Who Is This Course For?

Suitable for care workers, healthcare staff, reception teams, retail and hospitality workers, supervisors and other public-facing employees.

Study Online

Study flexibly online and complete the applicable course assessment during the access period.

Business & Team Enquiries

Need several staff trained? Contact us for current multi-learner options.

Important: This is awareness training. It does not replace employer risk assessments, practical conflict-management training, security procedures, emergency response or role-specific competency requirements.