IT Support Technician Career Programme UK – A+ Exams & Job Skills

IT Support Technician Career Programme UK

Best for complete beginners targeting help desk, desktop support and first-line IT roles.

This practical programme combines the current CompTIA A+ certification route with the day-to-day skills commonly used in entry-level IT support. It avoids loading the package with unnecessary exam costs while keeping the two official A+ exams included.

Training Included

1. CompTIA A+ 220-1201 & 220-1202 – hardware, operating systems, devices, security and troubleshooting.
2. Networking Fundamentals – TCP/IP, addressing, DNS, DHCP, switching, wireless and connectivity troubleshooting.
3. Active Directory Administration – users, groups, permissions and Group Policy fundamentals.
4. PowerShell Training – command-line administration and basic automation for support tasks.
5. IT Help Desk Customer Service – ticket handling, communication, questioning, escalation and professional support skills.

Official A+ Exams Included

• CompTIA A+ Core 1 – 220-1201 exam voucher
• CompTIA A+ Core 2 – 220-1202 exam voucher

Both official A+ exam vouchers are included. Networking Fundamentals, Active Directory, PowerShell and Help Desk Customer Service are practical skills modules and do not include separate certification exams.

Skills You Can Build

• PC hardware, peripherals and operating-system support
• Structured technical troubleshooting
• Networking and connectivity fundamentals
• User and access administration
• PowerShell and routine support automation
• Help desk communication and escalation

Who Is This Programme For?

Suitable for complete beginners, career changers, junior technicians and learners preparing for help desk, service desk, desktop support and first-line IT support roles.

Want Network+ Certification Too?

If you specifically want the official Network+ certification route as well, compare the CompTIA A+ & Network+ Career Bundle.

Important Information

Training and certification can support career development but do not guarantee employment. Only the two A+ exam vouchers listed above are included in this programme.