ITIL Experience Version 5 Course UK – Exam Included

Description

ITIL Experience Version 5 Course UK

Develop a human-centred approach to digital products and services with ITIL Experience Version 5. The course focuses on customer and user experience, trust, value and continual experience improvement.

What is included

• ITIL Experience Version 5 online training
• Official certification exam
• Experience design and management
• Trust, value and stakeholder outcomes
• Continual experience improvement

Who is this specialist module for?

ITIL Experience is aimed at people involved in designing, improving or managing the experience of users and customers of digital products and services. It is relevant to service managers, customer experience specialists, product teams and people responsible for stakeholder outcomes.

What makes it different from ITIL Foundation?

Foundation introduces the broader management framework. Experience goes deeper into how stakeholders encounter a service, how trust and perception influence value, and how to learn from feedback across the experience lifecycle.

Certification route and prerequisites

PeopleCert’s ITIL Version 5 specialist modules have entry and training requirements. Confirm that you meet the current requirements before enrolling; the official ITIL qualification FAQ explains the route. This package states that its official exam is included. Compare Foundation Version 5 or browse the full ITIL collection.

Course price: £1,295.