Complaint Handling & Conflict Resolution Online Course UK

Complaint Handling & Conflict Resolution Online Course UK

Best for: customer-service staff, managers, administrators and team leaders who deal with complaints, difficult conversations or workplace conflict.

Build practical skills for listening, de-escalating tension, responding professionally and working towards fair, documented resolutions.

What You Will Learn

• Recognise common causes of complaints and conflict
• Use active listening and calm communication
• De-escalate difficult conversations
• Separate facts, concerns and desired outcomes
• Record complaints and actions clearly
• Know when to escalate issues through formal procedures

Who Is This Course For?

Suitable for customer-service teams, supervisors, administrators, reception staff, managers and small-business owners.

Business & Team Enquiries

Need several staff trained? Contact us for current team options.

Important: This is professional-development training and should be used alongside your organisation’s complaints, grievance, safeguarding and legal procedures where applicable.

Compare more training in Human Resources, or use our business and management training guide to explore the available routes.