Customer Service Management Online Course UK

Practical customer-care and management training

Customer Service Management Online Course UK

This Learning247-supplied online course is designed for customer-service staff, supervisors, managers and small-business owners who want to improve service quality, customer loyalty and complaint handling.

What You Will Learn

• The business value of strong customer service
• Using customer feedback to improve service
• Measuring and developing customer loyalty
• Assessing existing customer-service processes
• Handling customer-service problems effectively
• Monitoring service quality and improvement
• Managing customer relationships
• Service level agreements and service standards

Course Format

• 5 online modules
• Approximately 8 hours of study plus assessment
• Online multiple-choice test
• 70% pass mark
• Downloadable completion certificate after passing

Who Is It For?

• Customer-service advisers and team leaders
• Retail, hospitality and contact-centre staff
• Managers responsible for customer experience
• Small-business owners
• Learners preparing for customer-facing roles

Compare our Business Management Courses Online UK, Retail Management Diploma and Executive PA Diploma for related progression.

Improve Customer Service Skills Online

Price: £59.99