Hotel Management Diploma Level 2 Online Course UK

Hospitality management training for UK learners

Hotel Management Diploma Level 2 Online Course UK

Build practical hospitality-management knowledge with this Learning247-supplied online course. The programme covers hotel operations from reservations and front desk activity through to housekeeping, guest service, team leadership, costs, emergencies and hotel marketing.

What You Will Learn

• The role of a hotel manager and the wider hospitality industry
• Hotel products, services and guest expectations
• Reservations by telephone and email
• Guest check-in and check-out procedures
• Front-desk and front-of-house management
• Housekeeping and room-servicing standards
• Building and facilities awareness
• Restaurant and bar front-of-house principles
• Hotel terminology, paperwork and reporting
• Leadership and engaging with staff
• Emergency situations and cost control
• Hotel marketing and occupancy awareness

Course Format

• 23 online modules
• Approximately 10 hours of study plus the final test
• Online multiple-choice assessment
• 70% pass mark
• Further test attempts included after additional study
• Lifetime supplier course access
• Downloadable completion certificate after passing

Who Is This Course For?

• Hotel and hospitality staff seeking progression
• Front-desk and guest-service employees
• Aspiring supervisors and hotel managers
• Career changers entering hospitality
• Small hospitality business owners

“Level 2” is the supplier’s course-level description. This product is not presented as an Ofqual-regulated hospitality qualification unless a regulated award is separately confirmed.

Related Training

Guest-facing staff can strengthen service skills with our Customer Service Management Online Course UK. Managers can also build broader people skills with the Leadership Skills Online Course UK.

Build Hotel Management Skills Online

Course price: £39.99

Compare more training in Hospitality & Tourism, or use our professional development course guide to explore the available routes.